Is JustFly Legit? An In-Depth Look at the Online Travel Agency

Is JustFly Legit? An In-Depth Look at the Online Travel Agency

Is JustFly Legit? An In-Depth Look at the Online Travel Agency

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When it comes to booking flights online, travelers are often faced with a plethora of options. One such option is JustFly, an online travel agency that promises to offer the best flight deals. But with so many travel websites out there, it’s natural to wonder: is JustFly legit?

In this article, we’ll examine JustFly in-depth, focusing on its legitimacy, customer reviews, and overall reliability.

Is Justfly Legit? An In-Depth Look At The Online Travel Agency Is Justfly Legit

What is Justfly?

JustFly is an online travel agency that offers affordable flight options. Founded in 2014, it has quickly become one of the most popular flight-booking websites, serving millions of customers worldwide. JustFly partners with airlines and other travel providers to offer customers the best possible flight prices.

When you search for a flight on JustFly, the website scans its database of airline partners to find the most affordable options that meet your travel needs. Once you’ve found a flight, you can book directly through the JustFly website, and the company will process your payment and send you a confirmation email with your flight details.

Is JustFly Legit?

It is a legitimate website with an average rating of 2.2 out of 5 Stars on SiteJabber and a TrustPilot rating of 4.1 out of 5 Stars. Many reviewers complain about poor customer service, getting refunds, and unexpected cancellation fees.

Common issues reported include:

  • Extremely long wait times and unresponsive customer support, often only available via online chat with no phone support.
  • Refusing to provide refunds for canceled flights, even when the airline allows it
  • Charging high cancellation fees of $75+ per ticket on top of any airline fees
  • Not notifying customers of important flight restrictions or changes made by the airline
  • Showing one price but charging a higher amount at checkout due to hidden service fees

JustFly’s Refund and Cancellation Policy

Cancellation Fees

JustFly charges a cancellation fee of up to $75 per passenger per ticket for domestic flights and up to $200 per passenger per ticket for international flights, in addition to any cancellation penalties charged by the airline.

The exact amount depends on the type of ticket booked and when the cancellation request is submitted. Suppose a cancellation request is made within 24 hours of the original booking, which was made at least 7 days before the departure date.

In that case, JustFly will waive the cancellation fee under its 24-Hour Cancellation Policy. However, the airline may still impose a fee.

Refund Processing Time

According to JustFly’s website, refund processing can take 7-10 business days. However, many customers have reported waiting up to 8 weeks or more to receive their refunds. This lengthy processing time can be very inconvenient, especially for those who need the funds for other expenses.

Refund Eligibility

Not all bookings are eligible for a refund. As the name implies, non-refundable tickets generally cannot be refunded. However, JustFly may offer a travel credit that can be applied to a future booking in some cases.

Refunds are only issued to the original form of payment and may be less than the original ticket price due to cancellation fees. Optional services like seat selection and baggage fees are usually non-refundable.

Alternatives to Cancelling

Customers can consider changing their flight instead of canceling outright to avoid cancellation fees and retain the value of the ticket. JustFly allows flight modifications, subject to airline change fees and fare differences.

Travel dates can be altered within a year of the original booking. Another option is to purchase a “Cancel For Any Reason” travel insurance policy at the time of booking, which provides more flexibility to cancel flights without incurring high fees.

Tips for Booking with JustFly

If you’re considering booking a flight through JustFly, here are a few tips to keep in mind:

  • Read the fine print: Before booking, make sure you understand JustFly’s refund and cancellation policies and any fees associated with your booking.
  • Book in advance: It’s generally a good idea to book at least a few weeks in advance to get the best deals on flights.
  • Compare prices: While JustFly is often competitive, it’s always a good idea to compare prices with other travel websites to ensure you get the best deal.
  • Check your confirmation email: After booking, carefully review your confirmation email to ensure all your flight details are correct.

JustFly vs. Other Online Travel Agencies

Justfly vs Expedia:

Expedia is one of the largest and most well-known OTAs. It offers various travel services, including flights, hotels, car rentals, and vacation packages. Like JustFly, Expedia partners with hundreds of airlines to provide consumers with various flight options.

However, there are some key differences between the two:

  • Pricing: While both offer competitive prices, JustFly tends to have slightly lower fares than Expedia. This may be due to JustFly’s focus on budget-conscious travelers and its partnerships with low-cost carriers.
  • Reputation: Expedia has a better reputation for customer service and reliability than JustFly. Expedia is a publicly traded company accredited with the Better Business Bureau (BBB), while JustFly has a poor BBB rating and many customer complaints.
  • Features: Expedia offers a more comprehensive travel booking experience, allowing users to bundle flights, hotels, and car rentals into a single package. JustFly primarily focuses on flight bookings.


In conclusion, JustFly is a legitimate online travel agency that offers competitive prices on flights. While the company has a solid reputation overall, it’s important to be aware of its refund and cancellation policies and the potential for long wait times for customer service.

If you’re considering booking a flight through JustFly, read the fine print, compare prices with other travel websites, and book in advance to get the best deals. If you encounter any issues with your booking, don’t hesitate to contact JustFly’s customer service team for assistance.

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1 week ago

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*The information this blog provides is for general informational purposes only and is not intended as financial or professional advice. The information may not reflect current developments and may be changed or updated without notice. Any opinions expressed on this blog are the author’s own and do not necessarily reflect the views of the author’s employer or any other organization. You should not act or rely on any information contained in this blog without first seeking the advice of a professional. No representation or warranty, express or implied, is made as to the accuracy or completeness of the information contained in this blog. The author and affiliated parties assume no liability for any errors or omissions.