Founded out of a necessity to fill a void in project management tools, Teamwork.com burgeoned into a comprehensive project management platform, presently boasting over 350 employees stationed in 13 global locations. Our conversation with Beau Brooks, Global VP of Sales at Teamwork.com, offered remarkable insights into the evolution of the company’s sales strategy.
Initially, their sales approach was heavily product-centric, with a focus on showcasing features rather than establishing a rapport with customers. The subsequent onboarding of new sales leaders initiated a tweak in the sales strategy, though it failed to strike a chord with their desired audience.
Teamwork.com experienced a bout of exponential growth, which while exhilarating, also exposed kinks within the sales team. This phase turned out to be a turning point, prompting a seismic shift in thinking and the approach to sales.
The following transformation saw a paradigm shift in sales tactics. Instead of chasing sales targets, the renewed attention was directed towards addressing the customer’s needs and enhancing customer relationships. An exercise that led to the realization that sales were not just about transactional exchanges but the creation of trusted partnerships.
Several vital changes were introduced at this juncture. A revamped training program honed in on customer-relationships and the problem-solving aspect of selling. It brought to the surface a profound understanding of selling, elucidating that it was more about attending to customer problems than persuading customers into buying a product. This novel approach changed the daily lives of the sales representatives, instilling in them the ability to establish genuine connections with customers and deliver solutions to their problems, rather than viewing sales purely as a commercial transaction.
The results were resoundingly positive. Teamwork.com reported a significant 50% increase in sales efficiency. This transformation underscores the power of quality in sales, underscoring the significance of building authentic customer relationships.
The sales revolution at Teamwork.com is a sturdy testament to the effectiveness of prioritizing quality in the sales process. In a world where customers are seasoned navigators of online platforms, focusing on quality over quantity in sales is not just a bonus but a critical determinant of a company’s successful growth strategy. Teamwork.com has boldly etched this transformation in its success story, presenting a commendable model for others to emulate in their quest for amplified sales efficiency.
Up until working with Casey, we had only had poor to mediocre experiences outsourcing work to agencies. Casey & the team at CJ&CO are the exception to the rule.
Communication was beyond great, his understanding of our vision was phenomenal, and instead of needing babysitting like the other agencies we worked with, he was not only completely dependable but also gave us sound suggestions on how to get better results, at the risk of us not needing him for the initial job we requested (absolute gem).
This has truly been the first time we worked with someone outside of our business that quickly grasped our vision, and that I could completely forget about and would still deliver above expectations.
I honestly can't wait to work in many more projects together!
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