Amazon Web Services (AWS) has launched a transformative identity resolution service that is poised to revolutionize the customer experience: AWS Entity Resolution. Further expanding Amazon’s cloud capabilities, AWS Entity Resolution is now generally available to aid organizations in managing and understanding their customer data better. The service offers integration potentialities with distinguished identity companies such as LiveRamp, TransUnion, and Unified ID 2.0, enabling a breadth of value-added capabilities for customers.
Global hotel chain Best Western Hotels has been among the early adopters of AWS Entity Resolution. Joseph W. Landucci, the establishment’s director of technology management, praised how the service supported his team in establishing a 360-degree view of their customers. Such enhanced recognition now allows the company to offer more personalized experiences, accentuating their dedication towards superior customer service.
AWS Entity Resolution goes beyond traditional matching and linking systems. It integrates and analyses customer records stored across disparate sources, presenting a comprehensive image of customer identities. What’s more, the service harnesses the power of AWS Management Console, providing an intuitive platform to match and de-duplicate records with adjustable workflows. Now, the once daunting task of managing customer data seems more manageable and less susceptible to error.
One of the defining facets of AWS Entity Resolution lies in its rules-based configuration, catering to specific matching needs. This characteristic allows the service to be versatile, practical, and effective. For instance, airline companies can study and link customer interactions from separate touchpoints, leading to heightened customer understanding and service improvement. In another scenario, financial companies can stave off fraudulent activities by cross-matching transactions across cards and accounts.
Moreover, AWS Entity Resolution offers access to preconfigured machine learning models for enhanced matching and analytical processes. Such provision makes the identity resolution process more streamlined and precise, thus exponentially augmenting the service’s value for users. No longer is superior data insight a prerogative of big corporations; AWS Entity Resolution levels the playing field with its convenient yet profound features.
One of the major expense concerns for organizations regarding third-party integrations is the cost factor. Amazon understands this and thus introduces a pay-per-record pricing model for AWS Entity Resolution, ensuring affordability. Therefore, businesses of all sizes can now reap the benefits of a pioneering identity resolution service without feeling the pinch on their budgets.
In terms of customer experience, AWS Entity Resolution stands critical. The fusion of AWS’s robust cloud capabilities with Unified ID 2.0’s interoperability offers businesses the avenue to delve deeper into their customer base, ultimately creating a seamless customer journey. The stronger the customer understanding, the better the customer service, and AWS Entity Resolution is indeed a leap in the right direction.
To summarize, AWS Entity Resolution is a quintessential tool in making sense of the complex customer profile process, amalgamating disparate data sources to provide accurate and valuable insights. Further, the service is cost-effective, enabling integration with serveral other industry-leading identity solutions, thus extending its practical usage across multiple scenarios. The digital age demands a 360-degree view of customers, and AWS Entity Resolution delivers just that.
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Up until working with Casey, we had only had poor to mediocre experiences outsourcing work to agencies. Casey & the team at CJ&CO are the exception to the rule.
Communication was beyond great, his understanding of our vision was phenomenal, and instead of needing babysitting like the other agencies we worked with, he was not only completely dependable but also gave us sound suggestions on how to get better results, at the risk of us not needing him for the initial job we requested (absolute gem).
This has truly been the first time we worked with someone outside of our business that quickly grasped our vision, and that I could completely forget about and would still deliver above expectations.
I honestly can't wait to work in many more projects together!
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