Reinventing itself in an increasingly digital world, JCB Payment Company, one of Japan’s premier payment companies, has embarked on a transformative journey to create agile, high-value services. The company is leveraging a novel approach termed ‘Dejima’, a nod to the influential trade island during Japan’s Edo period known for cultural inclusiveness and prosperity.
Taking a page out of history, JCB draws parallels to Dejima’s function as a bridge for east-west trade exchange with their new model of digital transformation. Traditional Japanese enterprises are known for their convoluted decision-making processes, often hindering the pace of innovation. However, the Dejima-inspired business model adopted at JCB is set to challenge these norms.
The game-changer in this transformation has been Google Cloud and its suite of tools including Google Kubernetes Engine (GKE), Cloud Spanner, and Anthos Service Mesh. These tools facilitated the establishment of the “JCB Digital Enablement Platform (JDEP)”, a testament to efficient digital transformation.
Being the backbone of JDEP, Google Cloud’s GKE brought flexibility to JCB’s operations, offering the company the luxury to add or release resources as required. Anthos Service Mesh further amplified this efficiency by simplifying the management of complex environments.
As part of their transformation, JCB has adopted Site Reliability Engineering (SRE) practices. This shift is aimed to bridge the chasm between business, development, and operations, thereby improving reliability and elevating customer satisfaction levels.
Despite the promise of effective digital transformation, the integration of the Dejima model into business operations presents its share of challenges. JCB is focusing on a practical set of strategies to surmount these challenges, including the creation of an organizational culture centered on data-driven measurements. Striking a balance between stability and speed to adapt is essential to make the new structure a success.
Having achieved significant strides through its adoption of Dejima as a catalyst for digital transformation, JCB stands out as a beacon for other businesses that are stuck in traditional decision-making models. The dawn of the digital era is upon us and it’s high time organizations reflect upon their existing practices, paving the way for innovation and agility.
In the wake of this new era, the secret to success lies in embracing novel concepts like Dejima, blended with potent tools like Google Cloud. Large Japanese enterprises hold the promise of high-value agile service development— But it is only through businesses akin to JCB Payment Company, unveiling the benefits of practices like Dejima and SRE, that this potential can be fully realized.
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